FAQs
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We highly recommend adding the keyholes to your order if they can fit. Our keyhole hanging add-on is a ready-to-hang system that includes all the hardware you need for mounting to wood or drywall. Keyhole slots are cut in the back of each word and screws are included. This hanging method is sturdy, invisible, and requires only a screwdriver to install. Our standard option does not include hanging hardware. Some good methods for hanging are: Command Strips, velcro, double sided foam tape, glue, or small nails in the open spaces of the letters. Because of the design, many of our pieces are somewhat fragile, and we recommend hanging securely and out of reach of kids or pets.
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Yes! There may be an additional charge for the font license, so message us with the font you have in mind.
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Yes! Here’s the link.
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We use interior grade birch plywood and interior grade cabinet paint. These materials are durable, but are not designed to withstand years in the elements. Some customers have purchased our products to hang in a covered area outdoors. By avoiding direct exposure to rain and sun these should hold up quite well. We're currently testing several coatings and we hope to offer an exterior finish upgrade in the coming months.
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Yes! In addition to our standard color options and our specialty stain colors, we can mix stains to create custom blends, so let us know if you have a certain hue or color palette in mind. We can also match a Sherwin Williams paint code, just be sure to add this upgrade to your order.
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We process most orders in 1-2 weeks. Once shipped, it takes 2-5 business days for the shipping carrier to deliver your order. We do offer a rush shipping upgrade which is an additional $15 per item. This will accelerate your order production so it’s ready to ship in two full business days. Once shipped, it will take 2 - 3 days to arrive. This upgrade option can be selected at check-out. Note that due to carrier delays caused by COVID-19, shipments could take longer than 2-3 days to arrive. Typical International shipping can be 5-20 days. Read our full shipping and lead time policy here.
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Absolutely! With every custom order, we will send a proof before production. If you would like to see a proof before you order, message us and ask.
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Most of our words, names and phrases are under 2 lbs and can be mounted using a variety of adhesive methods. Our wood montage pieces weigh 5-20 lbs depending on size and include a wire on the back for hanging. These should be mounted using a secure wall hook or a screw with drywall anchor.
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All of our stains are eco-friendly, non-toxic, water-based stains that produce rich vibrant colors. Our clear coats and paints are a low-gloss sheen and are also low-VOC water-based products. Some of our specialty colors are solvent-based artists’ aerosol paints which have a satin sheen. Need some touch-up paint, stain or clear coat? Just send us a message.
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Yes! We have created a page with examples of what our paints and stains look like on real products. You can check it out here!
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Yes! Since some customers prefer their own color or finishing process, we’ve created a color option for “unfinished plywood.” This will come ready to accept stain, paint, glue or anything else your creativity will allow.
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We are happy to say that this rarely happens, but if it does, please contact us, and we would be happy to repair or remake your item at no extra cost.
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Yes, we accept returns within 30 days of receiving the item. We do not accept returns on customized items or discount items. Read more about our return policy, here.
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Yes, custom shapes and logos can be purchased here.
If your logo is more than 1 shape or piece, contact us with the design, size, colors, and any special material requirements so we can send you a quote.